Resetting your smartwatch will restore your watch to factory settings and update the language to English.

How to reset your watch:

1. On the main watch face of your smartwatch, swipe down from the top of the screen. Then, tap the power icon.

2. After tapping the power icon, it will give you three options. Please check the screenshots below for reference. The third option is to Reset (see the screenshot on the right for the English translation). Tap it to initiate a factory reset.

Once you reset your smartwatch, it will briefly disconnect and then reconnect back to your smartphone.

To confirm this, open the iTouch Wearables app, tap the device icon at the upper-right-hand corner of the screen. Under “Device” it should show your smartwatch model and the word “Connected” underneath it. See the screenshot below as an example:

If your watch doesn't reconnect to the mobile app automatically, open your phone’s Bluetooth menu and if your watch is on the list of devices, choose to unpair / forget the watch (tap the gear icon to the right of the watch name). Once done, go back to the iTouch Wearables app, tap the device icon in the upper right-hand corner. Choose to "Set Up A New Device." You should now see your watch in the list of available devices. See the images below for reference:

 Once paired, you should be all set. Your watch should be fully connected and in English.

If the troubleshooting steps above don’t work, you can also uninstall and reinstall the iTouch Wearables app:

1. Uninstall the iTouch Wearables app.

For iOS (compatible with iPhones only)

• Long press the iTouch Wearables icon from your phone’s home screen.
• Choose Delete

ANDROID (Samsung, Motorola, etc)

• Go to Settings.
• Open Apps.
• Select the app to uninstall.
• Press Force Stop.
• Press Storage.
• Press Clear Cache.
• Press Clear Data.

2. Remove the iTouch Smartwatch from the phone's Bluetooth.

For iOS:

• Go to Settings and then Bluetooth
• Tap information icon
• Choose Forget Device

For Android:

• Go to Settings and then Bluetooth
• Tap the information gear icon
• Choose Unpair

3. Find the iTouch Wearables app in the Apple App Store or Android Play Store and install.

App direct links:

Play Store: iTouch Wearables

App Store: iTouch Wearables

4. Once installed, follow the on-screen instructions.

• If you have previously logged in with your Gmail and FB accounts in this app, tap FB and Gmail icons directly.
• If not, provide your email address and password and hit Login.
• Enter your profile
• Select your watch. Note: If you have iTouch Sport 3, look for iTouch_Sport.
• When connected, it will ask for your goals (steps, calories)
• Hit Done.

Your smartwatch should be now connected to the app.