# iTouch Smartwatch Connection Troubleshooting For Android

> If you are having any issues connecting your iTouch device to your phone, please follow the steps below:     Go into your phone's Settings.    Click into App...

Source: https://support.itouchwearables.com/en_us/itouch-smartwatch-connection-troubleshooting-for-android-rJXAplBO5

Last updated: 2023-10-12T14:52:45.566Z

If you are having any issues connecting your iTouch device to your phone, please follow the steps below:

1.  Go into your phone's Settings.
    
2.  Click into Apps. (Some phones will have this category phrased differently, you're basically looking for all of your applications you installed).
    
3.  Scroll through your applications until you find the iTouch Wearables application.
    
4.  Click on it and then look for Storage.
    
5.  Click into it and you should see 'Clear Data'.
    
6.  Hit 'Clear Data'.
    
7.  Once done, go back to the window where you first clicked Storage.
    
8.  You should see 'Uninstall' listed here.
    
9.  Hit 'Uninstall' and the application will be removed.
    
10.  Restart your device.
    

**Once done, reset your watch by doing the following:**

1.  Go into the settings menu
2.  Tap the 'Reset' option
3.  Confirm reset

After this has been done. Please go to the app store and re-download the iTouch Wearables app. Make sure Bluetooth is active and no other smartwatches are part of your 'Paired' devices (even older ones you no longer use should be removed). If this watch was paired before, remove it. To remove devices from your Bluetooth history, click on the gear icon or whichever symbol is found on the right hand area next to the device you want to remove.  
  
Once this is done, you'll see "Forget' or 'Unpair' this device, hit that and the device will be gone from memory. Next, please launch the iTouch Wearables app. Allow all permissions and access requests. Also enable notifications when asked.  
  
From the iTouch Wearables app home screen, tap the watch icon and then choose to "Set up a new device." Your device should appear on a list of available devices nearby. Once you have accepted all pairing requests, you will be fully connected.