# Kendall + Kylie Smartwatch FAQ > How do I pair my smartwatch to my phone? Once the iTouch Wearables App is installed, open it to create an account, following the on-screen prompts to help... Source: https://support.itouchwearables.com/en_us/kendall-+-kylie-smartwatch-faq-HJE80lHdc Last updated: 2026-01-07T22:37:11.970Z **How do I pair my smartwatch to my phone?** Once the iTouch Wearables App is installed, open it to create an account, following the on-screen prompts to help you get set up. Once your account is set up, the application will help you connect to your device. We highly encourage allowing all notifications & pairing access to your smartphone. To connect & sync your app to your device, please follow the on-screen instructions while setting up your account. **_IMPORTANT: ALWAYS MAKE SURE YOU ARE CONNECTING YOUR WATCH THROUGH THE APP FIRST, NOT YOUR PHONE’S BLUETOOTH._** **How do I charge my watch?** Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. **We recommend using the USB port on your computer.** Connect the smartwatch to the charging cable making sure to line up charging pins to contacts on back of watch. A charging screen should appear to indicate that the watch is charging. **How long should I charge the watch to get a full battery?** Your Kendall + Kylie Smartwatch takes about 1-2 hours to fully charge. **How long will my watch stay charged after fully charging it?** Battery life is based on usage. Your smartwatch has a battery life of up to 14 days standby time and 3-5 days of usage time. If you use your watch often for notifications, sports mode, etc., your battery life will be impacted. **How do I power on my smartwatch?** Tap and hold the screen of your smartwatch for 3-5 seconds until you see the Kendall + Kylie Smartwatch logo appear. **How do I power off my smartwatch?** On the main clock face, swipe down from the top of the screen to reveal the Quick Settings menu. Tap the ‘Power’ icon. The watch will ask if you’re sure you would like to turn off the device. Tap the blue check mark to power off. **How do I set the time and date?** Once you pair your watch with the iTouch Wearables app on your phone, your watch automatically syncs the correct time and date from your phone. **How do I turn on the motion gesture for my smartwatch?** Motion Gesture should be on automatically as soon as you power on your smartwatch. However, if you find that it’s not working, from the iTouch Wearables app, tap the ‘Menu’ located on the top left of the home screen. Then tap ‘Settings’. From here, tap on ‘Motion Gesture’ to access this function and set it up. You can control the time in which this feature is active throughout the day and toggle it on/off. If you want this feature to always be on, set the time constraints to be 12:00AM to 12:00AM.  **How do I turn up the brightness on my watch?** From the Settings menu on your Kendall + Kylie Smartwatch, tap the brightness icon. Then tap on the minus icon to reduce the brightness or the plus icon to increase the brightness. Swipe right on the screen to exit and save your changes. You can also access the brightness settings on your watch through the Quick Settings menu by swiping down from the main watch face. **How do I change the Home screen watch face?** From the main clock face screen on your Smartwatch, hold the center of the screen for 3 seconds to switch the watch face. Swipe from left to right to see the selections. Tap on the clock face you want. Your smartwatch will vibrate once the clock face has changed. **How do I create a custom watch face for my smartwatch?** To create a Custom Watch Face, go to the iTouch Wearables App on your phone. Go to Settings and then choose Watch Faces. Tap the Custom watch face option to begin editing. You can add your own image, format text, and put your favorite features on display. Hit Save/Done to apply. **How do I turn off the vibration feature of my watch?** To turn off vibration on your watch quickly, on your main clock face, swipe down to reveal the Quick Settings menu. Tap the vibrate icon (bottom left) to turn it off/on.  **Why won’t my alarm clock setting save?** Alarms cannot be set within 2 minutes of the current time. Your alarm clock will only save alarms that are 3 minutes after the current time. **My smartwatch isn’t receiving notifications.** In the iTouch Wearables App, tap the ‘Menu’ icon and tap settings then, go to Watch Notifications. Then, you may select the notifications you wish to receive on your Smartwatch.  **I turned on notifications but still cannot receive them, what do I do?** Check that the Bluetooth on your phone is on and that your phone can receive notifications.  _For Android users:_ Check that you have enabled the iTech Wearables app to access your notifications. You can do this in your phone’s native settings menu or go to the device page in the app and scroll to Notifications. Begin enabling notifications and the app will ask you to turn on notification support for the app. Either way, from the ‘Notifications’ page, you can toggle on all apps you wish to receive notifications for on your watch. _For iOS users_: Go to the device page in the app and click on ‘Notifications’ to toggle on all   apps you wish to receive notifications for on your watch. _Note: Notification permissions differ between iOS and Android users._ **How do I view my notifications on my watch?** If you don’t read the notification when it arrives, you can check it at a later time by navigating to Messages on your Smartwatch. To view unopened messages and notifications on your Kendall + Kylie Smartwatch, on the main clock face screen, swipe up from the bottom of the screen to reveal the Messages screen. Tap on any message to read the full message. To exit the messages feature, swipe down from the top of the screen or swipe right on the screen. **How do I turn off Notifications?** To turn off all or certain notifications with the iTouch Wearables App, go to the Watch Notifications in the settings menu. You can also mute all notifications by turning on Do Not Disturb mode.  **How do I turn “Do Not Disturb” mode on?** Tap Do Not Disturb under settings in the app and set a time period to prevent your Smartwatch from receiving all notifications (other than alarms). Once active, it takes 3-5 minutes to begin working. **Can I adjust the active hours for the sedentary reminder?** At this time, the active hours are set from 10:00 AM - 6:00 PM and cannot be changed. **How do I turn on the Continuous Heart Rate feature?**  To activate this feature, open Settings in the app and tap on Continuous Heart Rate Detection to toggle it on / off. While this feature is active, your smartwatch will record your heart rate every 30 minutes throughout the day. Data will automatically sync with your app when your Kendall + Kylie Smartwatch is within Bluetooth range of your smartphone. When continuous heart rate detection is turned on, your sleep statistics are more accurate. _Note: keeping this feature on will impact battery life._ **How do I start Sports Mode on my watch?** On your watch, scroll to the Sports Mode feature. Tap Sports Mode to view sports. To select a sport and begin tracking Sports Mode data, tap on the desired sport. **How do I stop Sports Mode on my watch?** To stop Sports Mode, swipe your finger across your watch screen from right to left, then tap the stop button. You can also pause Sports Mode by tapping the pause button on this same screen. **Why isn’t my Sports Mode data on my watch syncing to my app?** Sports Mode data will appear on your app once you have ended your activity. If you end a session in Sports Mode before 3 minutes has passed, data will not sync to your app. You need to log at least 3 minutes of activity in any sport for Sports Mode data to appear in your app. **Do I need to have my smartphone near my watch while doing Sports Mode?** You can perform the sport either near your smartphone or away/not connected to your smart- phone. Once the device comes within Bluetooth range of your smartphone, it will automatically sync with the app and the mode will appear on your home/dashboard screen in the app. **Can I do multiple sports mode at a time?** Sports modes should be done one at a time. After stopping one mode, ensure that the data is synced to the app first. Then start your second sports mode. Completing consecutive workout sessions without syncing to the app will cause data you have acquired to be lost. **My watch is not tracking data properly, what can I do to fix it?** If you can’t sync your Kendall + Kylie Smartwatch, or if you have trouble with connected GPS or tracking stats, restart your smartwatch. From the main watch face, swipe down for the Quick Settings menu tap on settings. Scroll down to ‘Power Off’ and tap on it. Tap on the blue check mark that appears next to power off your device. Allow your device a few minutes to fully shut down. Then tap and hold the watch screen for 3-5 seconds to turn it back on. This typically solves most issues. **Can my watch play music?** While your watch cannot play music, you can use it as a remote to control the music on your phone. The music remote allows you to play/pause, skip forward, or skip to previous music from your music apps.  **Why won’t the Music Remote on my watch work with my music app on my phone?** Your Kendall + Kylie Smartwatch is compatible with many popular music apps including including Apple Music, Spotify, and Pandora. It may not support all third-party applications. **How do I take a picture with my smartwatch?** To snap photos using your Kendall + Kylie Smartwatch, navigate to the camera remote function. In the iTouch Wearables App, navigate to the settings page and tap Camera Remote. This will launch the built-in app camera. To take a picture, tap on the Camera Remote icon on your smartwatch or shake your wrist and your phone will take a picture. **How do I view the weather for the week on my watch?** First, make sure that your watch is connected to your phone.  Once done, go to the Weather screen on your smartwatch, you can tap the screen to view the forecast.  **The weather feature in my watch is not updated.** To correct this, first make sure your smartwatch is connected to the mobile app (tap watch icon on home page of app to see if the watch is connected). Navigate to the settings page, scroll down and tap on ‘Weather’. Your location should be automatically found. Once done, the watch will update with the latest weather.  **How do I set the language on my watch?** Tap Language under Settings to change the language on your Smartwatch. Choose from a variety of languages. **How do I change the unit of measurement on my smartwatch?** Open the mobile app and go to Settings. Scroll down and tap Units. Choose between metric and imperial. **Can I swim with my Kendall + Kylie smartwatch?** We advise not to swim with your device. Although the Kendall + Kylie Smartwatch is IP67 water resistant, it is not IP68 water resistant which means you should not submerge your smartwatch in water deeper than one meter for longer than 30 minutes.  **How do I erase all data on my smartwatch?** Factory Reset your smartwatch to clear all of the data on your smartwatch. To reset your watch, go to settings on your watch and scroll down to the green ‘Reset’ icon. After tapping on this, the device will ask if you’re sure you would like to reset your device. Once you tap on the blue check mark, your Kendall + Kylie watch will reset and clear all data. **How long can I wear my watch for?** We recommend removing your watch from your wrist at least once per day to clean the watch bands. **How do I clean the bands on my Smartwatch?** We recommend cleaning your band and wrist regularly - especially after intense workouts or sweating. Rinse the band with water or wipe it with a small amount of rubbing alcohol. Do NOT use hand soap, dish soap, hand sanitizer, cleaning wipes or household cleaners, which could get trapped beneath the band and irritate your skin. Always pat dry the band before putting it back on. **I updated the firmware on my watch and I am having issues.** You may need to reset your watch after you update the firmware. This is to ensure that the new firmware has been fully installed. Go to Settings and then Reset to perform a reset.  **Why did my watch reset automatically when I updated the firmware on it?** After you update your watch firmware, your watch should automatically reset itself as a new device with new firmware for optimal functionality.