Samsung users who upgraded their OS to Android 12 may have encountered difficulty logging in or were kicked out of the app. The reason for this is that Android added a new Bluetooth permission that did not exist before. When opening the app, Android will check for the new permission and when it's not found, the app will force close.

The quick solution is to uninstall and reinstall our mobile app. When reinstalled, it will check for the new permission and likely resolve the issue.

Samsung also has known issues with Bluetooth connectivity after Android updates. Review our article, "Samsung Bluetooth Connectivity" to learn how Samsung recommends resolving these issues. 

If you still need assistance, please contact our support team using the button at the bottom of the screen and we'll be in touch right away.