# Why Do I Need To Switch Apps?

> Some users may have received a notification asking them to uninstall their current app and switch to the  iTouch Wearables  app. The reason for this is our o...

Source: https://support.itouchwearables.com/en_us/why-do-i-need-to-switch-apps-B1gHpxHOq

Last updated: 2023-06-21T18:36:24.978Z

Users may have received a notification asking them to upgrade or uninstall their current **iTOUCH Wearables** app. Our older apps use technologies and software that is no longer supported which means they will not receive improvements and bug fixes. The official **iTOUCH Wearables** app allows us to continue making feature enhancements, privacy, security and stability improvements along with bug fixes to ensure a fantastic user experience. Older apps will be removed from the app store over time.

To get the latest information on our app updates visit our [**App Updates Page**](https://support.itouchwearables.com/en_us/itouch-app-launch-H1XYRLy4n). 

### **TO SWITCH APPS, FOLLOW THESE STEPS**:

1.  Open current app on your phone, tap the watch icon and then **disconnect** (this will unpair watch from phone and app)
2.  Uninstall (delete) the old iTouch app
3.  Open Bluetooth settings on your phone and **forget / unpair** your watch _(Android users: the disconnection step may have already removed the watch from Bluetooth for you)_
4.  Download and install our new app from your app store ([CLICK HERE](https://i-tou.ch/iTouchApp))
5.  Open the iTOUCH Wearables app, tap the watch icon on top right and follow pairing instructions

A reminder that **pairing** _**must be done using the mobile app**_. If you don't see your watch as an option to pair in the new app, open your phone's Bluetooth settings and forget / unpair the watch. Then it will show up in the app as an available device to pair. If you have any difficulty forgetting the Bluetooth connection, toggle BT off and back on. Resetting the watch through the power settings may help as well.

**Note**: _In some cases, historical activity data may not be carried over but it is necessary in order to bring you the best user experience moving forward_

**Need help switching apps or pairing your watch to your phone? email us: [support@itouchwearables.com](mailto:support@itouchwearables.com).**