All your questions answered here =)
How do I pair my smartwatch to my phone?
A:
To connect & sync your smartwatch to your device, tap ADD from the Home page of the app to search for your iTOUCH Sport Smartwatch. From the clock face on your smartwatch, tap and hold the screen for 3 seconds to display the MAC ADDRESS of your iTOUCH Sport. When pairing your smartwatch with the app, make sure that the MAC ADDRESS displayed on your smartwatch matches the MAC ADDRESS of the iTOUCH Sport on your app. Once your iTOUCH Sport Smartwatch is connected, it will say “Connected” on the top of the device page. To ensure complete connectivity, tap and hold the clock face of your smartwatch. You will see a Bluetooth icon on the bottom right-hand side of your smartwatch when it is paired with your device.
How do I turn up the brightness on my watch?
A:
Swipe to the Settings menu page on your watch. Tap the yellow brightness icon from choice of settings. Then, tap the icon again to begin adjusting the brightness level. Tap once more to set the brightness.
Can I adjust the time constraints for the Sedentary Reminder function?
A:
This feature is active during the hours of 10:00 AM - 6:00 PM.
How do I start Sports Mode on my watch?
A:
On your watch, scroll to the Sports Mode feature. Tap Sports Mode to view sports. To select a sport and begin tracking Sports Mode data, tap on the desired sport.
How do I stop Sports Mode on my watch?
A:
To stop Sports Mode, swipe your finger across your watch screen from right to left, then tap the stop button. You can also pause Sports Mode by tapping the pause button on this same screen.
Why isn’t my Sports Mode data on my watch syncing to my app?
A:
Sports Mode data will appear on your app once you have ended your activity. If you end a session in Sports Mode before 2 minutes has passed, data will not sync to your app. You need to log at least 2 minutes of activity in any sport for Sports Mode data to appear in your app.
Can I swim with my iTouch Sport smartwatch?
A:
Your iTOUCH Sport is IP68 waterproof. While swimming, your smartwatch can withstand water up to 30 feet (10 meters) deep for up to 30 minutes. These measurements are dependent on personal body metrics.
What does IP68 mean?
A:
IP68 means that your watch is waterproof in water up to 30 feet (10 meters) deep for up to 30 minutes. These measurements are dependent on personal body metrics. If your smartwatch gets wet, we advise you to remove it until dry. It is not good for your skin to wear a wet band for long periods of time.
What is the continuous heart rate feature?
A:
While this feature is active, your smartwatch will continuously record your heart rate throughout the day. This data will automatically sync with your app in the Continuous Heart Rate tab on the Homepage when your iTOUCH Sport is within Bluetooth range of your smartphone. Note: To preserve the battery life of your smartwatch, turn off continuous heart rate detection.
Why won’t my alarm clock setting save?
A:
Alarms cannot be set within 2 minutes of the current time. Your alarm clock will only save alarms that are 3 minutes after the current time.
How do I turn off my watch?
A:
Go to Settings on your watch, tap on the Power Off icon, then press and hold it for 3-5 seconds until the watch shuts off completely.
How do I turn my watch back on?
A:
Press and hold the middle of the watch for 3-5 seconds until you see the iTouch Sport logo appear on the watch screen.
When measuring my heart rate from my smartwatch, the watch displays many different measurements. How do I know what my heart rate measurement it?
A:
Your watch records several different heart rate measurements and when the watch vibrates, it is done measuring and will display the average heart rate recorded during that measurement interval.
How do I view the weather for the week on my watch?
A:
First, make sure that your watch is connected to your phone. The weather will not show on your watch until it’s connected. Once connected, swipe to the weather screen on your watch. Tap once on the screen to display the weather forecast for multiple days. Your watch only displays the weather for today and the next 5 days.
How long will my watch stay charged after fully charging it?
A:
Battery life is based on usage. Your smartwatch has a battery life of 30 days (standby time). If you use your watch often for notifications, sports mode, etc., your watch battery will not last as long.
How do I erase all data on my smartwatch?
A:
Factory Reset your smartwatch to clear all of the data on your smartwatch. To reset your watch, go to the Settings menu on your watch and tap the green Reset button to factory reset your iTouch Sport and clear all data.
My watch is not tracking data properly, what can I do to fix it?
A:
If you can’t sync your iTouch Sport, or if you have trouble with connected GPS or tracking your stats, you can restart your tracker from your wrist. From your smartwatch, navigate to Settings, then tap and hold the Power Off button. Once your watch has fully powered off, tap and hold the screen for 3-5 seconds to power on your smartwatch.If restarting the smartwatch doesn’t address the issue, tap Reset in Settings to reset your iTouch Sport and clear all data.
How do I take a picture with my smartwatch?
A:
To snap photos using your iTOUCH Sport, navigate to the Camera Remote feature on your smartwatch (If you are using an iOS device, you will also need to open the native camera app on your smartphone). Tap the Camera Remote feature on your smartwatch, or turn on the activate display after wrist rotation feature in the app under Additional Features and rotate your wrist to snap a photo.
My smartwatch isn’t receiving notifications.
A:
For android users: Check that you have enabled the iTouch Wearables app to access your notifications. You can do this in your phone’s native settings menu or go to the device page in the app and click on ‘Notifications’ and then click the ‘Notification Access’ link. From the ‘Notifications’ page, you can toggle on all apps you wish to receive notifications for on your watch.
For iOS users: Go to the device page in the app and click on ‘Notifications’ to toggle on all apps you wish to receive notifications for on your watch.
How do I view my notifications on my watch?
A:
To view unopened messages and notifications on your iTOUCH Sport, swipe to the Notifications screen and tap to open. Swipe from right to left on your watch screen to view more notifications. Shortcut: Swipe down on the main clock face screen to view notifications.
How do I remove/change the straps on my smartwatch?
A:
To change your strap, just follow these simple instructions: 1. To remove the current strap from your iTouch Wearables device, turn the watch face down and note the silver pins on the strap near the case. With your finger pull the pin to the left and gently pull the strap away from the watch. The strap should easily come detached from the watch. 2. To insert your new strap to your iTouch Watch, line up the steady pin with the hole on the base of the case. 3. While carefully holding the strap in place, pull the lever on the strap to retract the pin down and position the strap against the case to line up the pin before releasing the lever so the pin snaps in place. 4. Repeat these steps for the other strap.
How long can I wear my watch for?
A:
We recommend removing your watch from your wrist at least once per day to clean your watch’s straps.
How do I clean the straps on my Smartwatch?
We recommend cleaning your band and wrist regularly - especially after intense workouts or sweating. Rinse the band with water or wipe it with a small amount of rubbing alcohol. Do NOT use hand soap, dish soap, hand sanitizer, cleaning wipes or household cleaners, which could get trapped beneath the band and irritate your skin. Always pat dry the band before putting it back on.
I updated the firmware on my watch and I am having issues.
A:
You need to reset your watch after you update the firmware.
Why did my watch reset automatically when I updated the firmware on it?
A:
After you update your watch firmware, your watch will automatically reset itself as a new device with new firmware for optimal functionality.
Why does Running and Hiking in Sports Mode track more features than other sports in Sports Mode?
A:
Running and Hiking track more stats because the sensors on your watch can better detect these stats while one is running or hiking. There is a lot of variance in how others engage in the rest of the sports in Sports Mode.
Can my watch play music?
A:
While you watch cannot play music, you can use it as a remote to control the music on your phone.
How do I listen to music with my watch?
A:
To remotely control your music from your smartwatch, navigate to the music feature on the iTOUCH Sport. The music remote allows you to play/pause, skip forward, or skip to previous music from your music apps.
Why won’t the Music Remote on my watch work with my music app on my phone?
A:
Your iTOUCH Sport is compatible with various applications such as Apple Music, Spotify, and Pandora. However, it may not support other third party applications.
How do I turn on motion gesture for my watch?
A:
Go to Additional Features in the device page of the app and enable the Activate Display After Wrist Rotation By clicking on Active Time, you can control the time in which this feature is active throughout the day. If you want this feature to always be on, set the time constraints to be 12:00AM to 12:00AM. Using this feature will consume more battery.
There is a “Decline” button on my watch when I get a call, but it does not decline the call when I tap it. Why?
A:
For users with a Google Pixel device, this function does not work.
Why won’t my Downloaded Watch Face display on my watch when I click on it?
A:
If you reset your watch after downloading the watch face, you will need to re-download that watch face to display it on your watch.
How do I set my language on my watch?
A:
Go to the device settings in the app. Click on the “Additional Features” tab and tap “Language” to select a language. Click “Done” to save that language and your watch will automatically update.
How do I set the time?
A:
You do not have to set the time on your watch. Once you pair your watch with the app on your phone, your watch automatically syncs the correct time from your phone.
Why does my mesh watch strap loosen throughout the day?
A:
Remove the clear sticker on the magnetic strip of the watch band so that the magnetic strip will stay in place throughout the day.
Can I go to the beach and swim in salt water with my watch?
A:
No, salt water will corrode the metal on your watch.
In App:
What app do I use with my iTouch Sport watch?
A:
Use the iTouch Wearables app to pair with your iTouch Sport smartwatch.
How do I change the Home screen clock face on my watch?
A:
Go into the app, and tap on the watch symbol on the dashboard. Then tap on Watch Faces to customize the Home screen clock face on your watch.
When I rotate my wrist, the watch screen does not turn on. How to I activate this feature?
A:
In the app, tap on the watch symbol on the dashboard. Then tap on Additional Features. Scroll down to the “Activate Display After Wrist Rotation” section. Toggle on the button next to Activate Display After Wrist Rotation to turn this feature on. By clicking on Active Time, you can control the time in which this feature is active throughout the day. If you want this feature to always be on, set the time constraints to be 12:00AM to 12:00AM.
How do I change the language on my smartwatch?
A:
In the app, go to the device page and tap Additional Features. Tap Language to change the language on your smartwatch. Choose from a variety of languages.
How do I change the unit of measurement on my smartwatch?
A:
In the app, go to the device page and tap Additional Features. Tap Unit Format to change the units of measurement reflected on your smartwatch and in your app. Choose between the metric and imperial systems of measurement.
My watch keeps disconnecting from the app, how do I fix this?
A:
For Android users: First, tap the ‘Remove’ button on the device page in the app to remove your smartwatch from the app and disconnect it from your phone. Then, delete the app and redownload it from the app store. From your smartwatch, tap the green Reset button in the Settings menu to reset your iTouch Sport and clear all data. Then, pair your smartwatch to the app.
For iOS users: First, tap the ‘Remove’ button on the device page in the app to remove your smartwatch from the app. To disconnect your watch from your phone, go to your phone’s native Bluetooth settings page, and remove your watch from the Bluetooth list by clicking “forget this device”. Then, delete the app and redownload it from the app store. From your smartwatch, tap the green Reset button in the Settings menu to reset your iTouch Sport and clear all data. Then, pair your smartwatch to the app.
