Connecting your smartwatch to your phone is very easy as long as you have downloaded the correct pairing application. To help you determine which pairing application is compatible with your watch, please refer here.
NOTE: Make sure you are always connecting through your app first and not through your native Bluetooth connection.
If you believe that you have downloaded the correct application and still wasn't able to successfully connect your watch to your phone, don't worry! You may refer to this article for more information. Nevertheless, our Customer Experience team is here to help so you get to enjoy your watch as soon as possible.
Please note that in order to give your situation ample time and care, there are a few things we will need from you to help with the process. Please prepare the following details and send it to us via email at firstname.lastname@example.org or dial +1 (888) 200-6081 to speak with a Customer Experience Specialist.
- The FCC ID located at the back of your watch
- The make and model of your phone
- The name of the pairing app you downloaded
- Photos of the back and front of the watch