iTouch Air 2S Setup & FAQ

Initial Setup

Connect your iTOUCH Air 2S to your smart phone via Bluetooth by carefully following these instructions:

iPhone™:

Begin by downloading and installing the iTOUCH Smartwatch app from the App store.
Activate Bluetooth on your phone. Go to your Settings menu>>Bluetooth>> and switch Bluetooth on (if not already on).
Once you have confirmed that Bluetooth is on, the iTOUCH Air 2S should appear in your phone’s Bluetooth Devices list as iTOUCH Air 2S. Select this device to connect.
A blue BT icon should now appear on the top left corner of your iTOUCH iTouch Air 2S.
On your phone, open the iTouch Wearables app.
On the app’s home screen, there is a plus sign on the lower right corner. Tap this and you will see a Bluetooth logo. Tap on the Bluetooth logo.
The app’s search screen will open. Press start to begin searching for devices.
The iTOUCH Air 2S will appear in the device list. Press on iTOUCH Air 2S to pair with app.
A dialog box will appear requesting permission for iTOUCH Air 2S to pair. Select “Pair”. You will see another dialog box appear stating “Data Sychronization”
The iTOUCH Air 2S will then automatically open the Notifier screen.
Press the Power button on your watch to return to the iTOUCH Air 2S time screen.
The Bluetooth logo in the upper left-hand corner of the iTOUCH Air 2S home screen should be half blue and half green, confirming that your Air S is now fully connected.

ANDROID™:

Begin by downloading and installing the iTOUCH Smartwatch app from the Google Play store.
In your phone settings, activate Bluetooth and activate it to allow your phone to be visible to other devices.
On your phone, go to Settings >>Bluetooth and select Pair New Device. The iTOUCH Air 2S should show in your devices list. Tap on it and it will begin to pair. If it asks you to confirm a passcode, you can just select Ok and your watch will connect.
Open the iTouch Wearables app.
On the app’s home screen, there is a plus sign on the lower right corner. Tap this and you will see a Bluetooth logo. Tap on the Bluetooth logo.
The app’s search screen will open. Press start to begin searching for devices.
The iTOUCH Air 2S will appear in the device list. Press on iTOUCH Air 2S to pair with the app.
A dialog box may appear requesting permission for iTOUCH Air 2S to pair. Select “Pair”.
The iTOUCH Air 2S will automatically open the Notifier screen.
Press the Power button on your watch to return to the iTOUCH Air 2S time screen.
The Bluetooth logo in the upper left-hand corner of the iTOUCH Air 2S home screen should be half blue and half green, confirming that your iTOUCH Air 2S is now fully connected.

FAQS

iTOUCH device won't power on
The iTOUCH may not be charged

Plug in the charging cable supplied with your iTOUCH. Allow the watch to charge for at least 5 minutes before trying to power it on.

iTOUCH device doesn't appear in phone's Bluetooth devices list.
iTOUCH's Bluetooth may not be turned on

Make sure that Bluetooth is turned on by checking in the iTOUCH's Settings>BT Settings menu.

iTOUCH device doesn't receive my text message notifications
Your iTOUCH may not be fully connected to your phone

Make sure that you have connected to your iTOUCH watch through both the phone and the iTouch Wearables app If you are properly connected you will see a half Blue, half Green Bluetooth icon on your watch.

iTOUCH device doesn't connect with my music or camera.
Your iTOUCH may not be fully connected to your phone

Make sure that you have connected to your iTOUCH watch through both the phone and the iTouch Wearables app. If you are properly connected you will see a half Blue, half Green Bluetooth icon on your watch.

iTOUCH device is in Safe Mode (ⓘ) and I can't get out of it.
Factory setting

Reset your iTOUCH watch by holding down the power button for 5 seconds.

iTOUCH device won't let me reply to text messages
The iTOUCH works mainly as a notifier and has a limited reply function for Android users

iOS users cannot reply to text messages but will receive notifications. Android users can select from any of the preset responses on the iTOUCH watch.

iTOUCH screen keeps turning off
Your display settings may need to be adjusted

Check the Display settings on your watch. Make sure that the screen time out is set to your desired length of time.

iTOUCH screen doesn't wake up when I want to see the time.
Your motion detection settings may need to be adjusted

Go to the Motion settings on your watch and make sure that the Wake Up Gesture is turned on

I don't get notifications on my iTOUCH device
You may not have activated the notifications on your smart phone.

Go to the notifications settings on your phone and turn on notifications for the apps that you want to receive them for.

iTOUCH keeps losing the Bluetooth connection.
May be out of range of your smart phone

Make sure that your phone is within 33feet of your iTOUCH watch.

All of the audio keeps coming through on the iTOUCH instead of my phone or headphones
The phone's audio is set to your iTOUCH

Swipe up on your iOS phone screen to pull up the Control Center. Then swipe left for the audio section. Select your audio out device at the bottom of the menu.

I don’t want to talk through my iTOUCH watch when I get a phone call
You phone's audio is set to your iTOUCH

When you receive the call select your desired audio device from the pop-up menu. To change your audio device from within the call screen, select the audio menu on your phone and select your desired audio device.

Weather isn't showing for the correct location
You may not have synced your location with the watch

Open up your phone's Location settings and make sure that it is turned on. Then open your iTouch Wearables app and go the the settings menu (3 horizontal lines on the upper left hand corner of the app) and select Weather and the location data should update.

Voice Assist isn't working for me
You may not have waited for the chime

Make sure that you wait to hear the audible chime from the watch before you begin speaking into it. Also make sure that you have activated Siri on your iOS phone or Ok Google/S Voice on your Android phone.

When I try to sync I get error message "Bluetooth connectivity abnormal".
The Bluetooth connection needs to be re-established.

FOR iOS: To un-pair your iTOUCH watch, do the following: go to the Settings menu on your phone and select the Bluetooth. You should see two iTOUCH devices showing in the list (one for the phone connection, one for the app connection). Next to each device you will see either Not Connected or Connected followed by the letter "i" in a circle (ⓘ). Tap on the ⓘ icon and then select "Forget this device" on the following screen. If, when you tap on the ⓘ icon you see both Disconnect and Forget this device, select disconnect first then Forget this device. Once this is done, follow the instructions to reconnect the iTOUCH watch to your phone and the app and you should no longer receive the abnormality error message.

FOR Android: To un-pair your iTOUCH watch, do the following: Go to the Settings menu on your phone and select Bluetooth. You will see a list of Bluetooth devices paired with your phone. Select the cog wheel next to your iTOUCH device. In the following menu, select Forget (or Un-pair depending on the version of the Android OS). Once this is done, follow the instructions to reconnect the iTOUCH watch to your app and you should no longer receive the abnormality error message.

If none of these troubleshooting tips help with your problem, please email us at support@itouchwearables.com

Please be sure to include the following:
- Whether you are using an Android or iOS powered phone
- Detailed information of what you are trying to do and the problem you are experiencing
- Your name, email address and/or phone # where we can reach you

Product Manual
See the attached file to download the manual.