Table of contents

How to set up my watch?
Frequently Asked Questions
Download product manual
How do I clean my watch?
What application should I download?

Initial Setup

• Fully charge your iFITNESS Pulse with the supplied USB cable.
• Download the Fitt-Track App from Google Play or App Store (see the link below).
• Turn on your iFITNESS Pulse by pressing the Power button.
• Open the Fitt-Track App, and click Settings (Gear Icon in the top left corner) > My Devices.
• Search for your iFITNESS Pulse and pair your Activity Tracker to your phone.
• On your iFITNESS Pulse, the battery icon should alternate with a Bluetooth logo to confirm the connection.

FAQs

iFitness Pulse device won't power one
The iFitness may not be charged

Plug in the charging cable supplied with your iFitness. Allow the watch to charge for at least 5 minutes before trying to power it on.

iFitness Pulse device doesn't appear in phone's Bluetooth devices list.
iFitness's Bluetooth may not be turned on

Make sure that Bluetooth is turned on by checking in the iFitness Pulse's Settings>BT Settings menu.

iFitness Pulse device doesn't receive my text message notifications
Your iFitness Pulse may not be fully connected to your phone

Make sure that you have connected to your iFitness Pulse watch through both the phone and the iTOUCH Smartwatch app. If you are properly connected you will see a half Blue, half Green Bluetooth icon on your watch.

iFitness Pulse device doesn't connect with my music or camera.
Your iFitness Pulse may not be fully connected to your phone

Make sure that you have connected to your iFitness Pulse watch through both the phone and the iTOUCH Smartwatch app. If you are properly connected you will see a half Blue, half Green Bluetooth icon on your watch.

iFitness Pulse device is in Safe Mode (ⓘ) and I can't get out of it.
Factory setting

Reset your iFitness Pulse watch by holding down the power button for 5 seconds.

iFitness Pulse device won't let me reply to text messages
The iTOUCH Pulse works mainly as a notifier and has a limited reply function for Android users

iOS users cannot reply to text messages but will receive notifications. Android users can select from any of the preset responses on the iFitness watch.

My iFitness Pulse is showing my Heart Rate
You may have to activate the Heart Rate Monitor

The Heart Rate monitor does not run continuously. You must activate it to have it read your heart rate. Navigate to the Heart Rate Monitor icon on your watch and select it. Then tap the Heart Rate monitor icon and it will begin Measuring your heart rate.

My iFitness Pulse is not recording or syncing my Sleep data properly.
iTOUCH Pulse works during certain times for sleep.

The Sleep monitor function on your watch works based on your accelerometer and is active between the hours of 10pm and 8am. During those hours, as the accelerometer does not read movement, it means you are asleep and it will record the time youre asleep and your movement while sleeping. It can only record sleep during this time period. Also, you cannot sync your sleep data to your app until after 8am.

iFitness Pulse screen keeps turning off
Your display settings may need to be adjusted

Check the Display settings on your watch. Make sure that the screen time out is set to your desired length of time.

iFitness Pulse screen doesn't wake up when I want to see the time.
Your motion detection settings may need to be adjusted

Go to the Motion settings on your watch and make sure that the Wake Up Gesture is turned on

I don't get notifications on my iFitness Pulse device
You may not have activated the notifications on your smart phone.

Go to the notifications settings on your phone and turn on notifications for the apps that you want to receive them for.

iFitness Pulse keeps losing the Bluetooth connection.
May be out of range of your smart phone

Make sure that your phone is within 33feet of your iFitness Pulse watch.

All of the audio keeps coming through on the iFitness Pulse instead of my phone or headphones
The phone's audio is set to your iFitness Pulse

Swipe up on your iOS phone screen to pull up the Control Center. Then swipe left for the audio section. Select your audio out device at the bottom of the menu.

I don’t want to talk through my iFitness Pulse watch when I get a phone call
Your phone's audio is set to your iFitness Pulse

When you receive the call select your desired audio device from the pop-up menu. To change your audio device from within the call screen, select the audio menu on your phone and select your desired audio device.

Weather isn't showing for the correct location
You may not have synced your location with the watch

Open up your phone's location settings and make sure that it is turned on. Then open your iFitness Pulse SmartWatch app and go the settings menu (3 horizontal lines on the upper left-hand corner of the app) and select Weather and the location data should update.

Voice Assist isn't working for me
You may not have waited for the chime

Make sure that you wait to hear the audible chime from the watch before you begin speaking into it. Also make sure that you have activated Siri on your iOS phone or Ok Google/S Voice on your Android phone.

My Contacts aren't fully syncing with my iFitness Pulse.
Some iFitness Pulse watches have a known issue on the instruction manual.

As a workaround to access your phone's Contacts you can use the Voice Assist function and the call commands for your phone to call any contact on your phone.

When I try to sync I get an error message "Bluetooth connectivity abnormal".
The Bluetooth connection needs to be re-established.

FOR iOS: To un-pair your iFitness watch, do the following: go to the Settings menu on your phone and select the Bluetooth. You should see two iFitness devices showing in the list (one for the phone connection, one for the app connection). Next to each device you will see either Not Connected or Connected followed by the letter "i" in a circle (ⓘ). Tap on the ⓘ icon and then select "Forget this device" on the following screen. If, when you tap on the ⓘ icon you see both Disconnect and Forget this device, select disconnect first then Forget this device. Once this is done, follow the instructions to reconnect the iFitness watch to your phone and the app and you should no longer receive the abnormality error message.

FOR Android: To un-pair your iFitness watch, do the following: Go to the Settings menu on your phone and select Bluetooth. You will see a list of Bluetooth devices paired with your phone. Select the cog wheel next to your iFitness device. In the following menu, select Forget (or Un-pair depending on the version of the Android OS). Once this is done, follow the instructions to reconnect the iFitness watch to your app and you should no longer receive the abnormality error message.

My battery is dying very quickly. How can I improve my watch's battery life?
You may have too many functions activated.

The battery life of your iFitness Pulse is anywhere from 12-18 hours depending on often you use it. If you find that your battery is dying too quickly, you can turn off a few functions that are heavy drains on your battery. Some of these are the Wake-Up gesture and Display time (may be set for too long).

If none of these troubleshooting tips help with your problem, please email us at support@itouchwearables.com

Please be sure to include the following:
- Whether you are using an Android or iOS powered phone
- Detailed information of what you are trying to do and the problem you are experiencing
- Your name, email address and/or phone # where we can reach you

Product Care

iFitness Pulse Product Care

1) Turn off your iFitness Pulse Smartwatch.
2) Wipe your iFitness Smartwatch clean with a soft lint-free cloth. If needed, dampen the soft cloth with warm water and apply.
3) Dry with a soft cloth before continued use.

Where to download the pairing application?

Product Manual

See the attached file to download the manual.