Initial Setup
- Fully charge your iTouch Curve with the supplied USB cable.
- Download the iTouch Smartwatch App from Google Play or App Store (see the links below).
- Turn on your iTouch Curve by pressing the Power button.
- The language options screen will appear. Select your preferred language.
- Enable Bluetooth on your phone and allow your phone to search for new devices. Pair your phone with iTouch Curve.
- On your watch, the Bluetooth icon in the top left corner should now be blue.
- Open the iTouch Smartwatch app, tap the menu, and select "Device Pair/Sync" to start the process.
- Search for your iTouch Curve and pair your watch to your phone a second time.
- A dialogue box may appear asking for permission to pair, select accept.
- On your watch, the Bluetooth icon in the top left corner should now be half blue and half green, confirming that your iTouch Smartwatch is now fully connected.
FAQs
iTOUCH device won't power on
The iTOUCH may not be charged
Plug in the charging cable supplied with your iTOUCH. Allow the watch to charge for at least 5 minutes before trying to power it on.
iTOUCH device doesn't appear in phone's Bluetooth devices list.
iTOUCH's Bluetooth may not be turned on
Make sure that Bluetooth is turned on by checking in the iTOUCH's Settings>BT Settings menu.
iTOUCH device doesn't receive my text message notifications
Your iTOUCH may not be fully connected to your phone
Make sure that you have connected to your iTOUCH watch through both the phone and the iTOUCH Smartwatch app. If you are properly connected you will see a half Blue, half Green Bluetooth icon on your watch.
iTOUCH device doesn't connect with my music or camera.
Your iTOUCH may not be fully connected to your phone
Make sure that you have connected to your iTOUCH watch through both the phone and the iTOUCH Smartwatch app. If you are properly connected you will see a half Blue, half Green Bluetooth icon on your watch.
iTOUCH device is in Safe Mode (ⓘ) and I can't get out of it.
Factory setting
Reset your iTOUCH watch by holding down the power button for 5 seconds.
iTOUCH device won't let me reply to text messages
The iTOUCH works mainly as a notifier and has a limited reply function for Android users
iOS users cannot reply to text messages but will receive notifications. Android users can select from any of the preset responses on the iTOUCH watch.
iTOUCH screen keeps turning off
Your display settings may need to be adjusted
Check the Display settings on your watch. Make sure that the screen time out is set to your desired length of time.
iTOUCH screen doesn't wake up when I want to see the time.
Your motion detection settings may need to be adjusted
Go to the Motion settings on your watch and make sure that the Wake Up Gesture is turned on
I don't get notifications on my iTOUCH device
You may not have activated the notifications on your smart phone.
Go to the notifications settings on your phone and turn on notifications for the apps that you want to receive them for.
iTOUCH keeps losing the Bluetooth connection.
May be out of range of your smart phone
Make sure that your phone is within 33feet of your iTOUCH watch.
All of the audio keeps coming through on the iTOUCH instead of my phone or headphones
The phone's audio is set to your iTOUCH
Swipe up on your iOS phone screen to pull up the Control Center. Then swipe left for the audio section. Select your audio out device at the bottom of the menu.
I don’t want to talk through my iTOUCH watch when I get a phone call
You phone's audio is set to your iTOUCH
When you receive the call select your desired audio device from the pop-up menu. To change your audio device from within the call screen, select the audio menu on your phone and select your desired audio device.
Weather isn't showing for the correct location
You may not have synced your location with the watch
Open up your phone's Location settings and make sure that it is turned on. Then open your iTOUCH SmartWatch app and go the the settings menu (3 horizontal lines on the upper left hand corner of the app) and select Weather and the location data should update.
Voice Assist isn't working for me
You may not have waited for the chime
Make sure that you wait to hear the audible chime from the watch before you begin speaking into it. Also make sure that you have activated Siri on your iOS phone or Ok Google/S Voice on your Android phone.
When I try to sync I get error message "Bluetooth connectivity abnormal".
The Bluetooth connection needs to be re-established.
FOR iOS: To un-pair your iTOUCH watch, do the following: go to the Settings menu on your phone and select the Bluetooth. You should see two iTOUCH devices showing in the list (one for the phone connection, one for the app connection). Next to each device you will see either Not Connected or Connected followed by the letter "i" in a circle (ⓘ). Tap on the ⓘ icon and then select "Forget this device" on the following screen. If, when you tap on the ⓘ icon you see both Disconnect and Forget this device, select disconnect first then Forget this device. Once this is done, follow the instructions to reconnect the iTOUCH watch to your phone and the app and you should no longer receive the abnormality error message.
FOR Android: To un-pair your iTOUCH watch, do the following: Go to the Settings menu on your phone and select Bluetooth. You will see a list of Bluetooth devices paired with your phone. Select the cog wheel next to your iTOUCH device. In the following menu, select Forget (or Un-pair depending on the version of the Android OS). Once this is done, follow the instructions to reconnect the iTOUCH watch to your app and you should no longer receive the abnormality error message.
If none of these troubleshooting tips help with your problem, please email us at support@itouchwearables.com
Please be sure to include the following:
- Whether you are using an Android or iOS powered phone
- Detailed information of what you are trying to do and the problem you are experiencing
- Your name, email address and/or phone # where we can reach you
Product Manual
See the attached file to download the manual.
iTouch Curve Product Care
Where to download the pairing application?
