FAQs for the iTouch Air 2020
Q. How do I pair my smartwatch to my phone?
To connect & sync your smartwatch to your device, tap ADD from the Home page of the app to search for your iTouch Air 2020. From the settings section on your smartwatch, navigate to the About icon, and tap on it. This will display the MAC ADDRESS of your iTouch Air 2020. When pairing your smartwatch with the app, make sure that the MAC ADDRESS displayed on your smartwatch matches the MAC ADDRESS of the iTouch Air 2020 on your app. Once your smartwatch is connected, it will say Connected on the top of the device page and display the current battery life of your smartwatch. To ensure complete connectivity, navigate to the About icon again on your smartwatch. You will see a Bluetooth icon on the bottom right-hand side of your iTouch Air 2020 when it is paired with your smartphone. You can view the battery life of your smartwatch on this screen as well.
IMPORTANT: ALWAYS MAKE SURE YOU ARE CONNECTING YOUR WATCH THROUGH THE APP FIRST, NOT YOUR PHONE’S BLUETOOTH.
Q. How do I turn up the brightness on my watch?
From the Settings menu on your iTouch Air 2020, tap the brightness icon. Then tap again to begin adjusting the brightness. Once satisfied with your brightness, please swipe to the right to confirm.
Q. Can I adjust the time constraints for the Sedentary Reminder function?
While you can not adjust the time frame, this feature is active during the hours of 10:00 AM - 6:00 PM.
Q. Can I swim with my iTouch Air 2020 smartwatch?
Although the iTouch Air 2020 is IP67 water-resistant, it is not IP68 waterproof which means you should not submerge your watch in water deeper than one meter for longer than 30 minutes. We advise not to swim with your smartwatch.
Q: How can I set the alarm?
You can set the alarm from the app. Once on the Home page, tap on the device icon on the navigation bar. Then, go to Alarms to set an alarm.
Q: Why won’t my alarm clock setting save?
Alarms cannot be set within 2 minutes of the current time. Your alarm clock will only save alarms that are 3 minutes after the current time.
Q: How do I view the weather on my watch?
Once your smartwatch is fully paired to the app, the Weather feature will show on your device. From the Weather feature on your smartwatch, you can tap the screen to view more weather data. Your smartwatch shows the weather forecast for the current day and the next day, it also updates hourly. To change from Fahrenheit to Celsius, navigate to Additional Features in the iTouch Wearables app and go to the Weather section. From there you can input the city you would like to see the weather for.
Q. How do I turn off my watch?
To power off your smartwatch, navigate to settings. Then cycle through until you see the power off icon. Tap on the icon, and then you will be prompted to confirm power off. Simply tap on the checkmark to fully turn off your device.
Q. How do I turn my watch back on?
Press and hold the middle of the screen on the watch for 3-5 seconds until you see the iTouch Air logo appear on the watch screen.
Q. My smartwatch isn’t receiving notifications.
For android users: Check that you have enabled the iTouch Wearables app to access your notifications. You can do this in your phone’s native settings menu or go to the device page in the app and click on ‘Notifications’ and then click the ‘Notification Access’ link. From the ‘Notifications’ page, you can toggle on all apps you wish to receive notifications for on your watch.
For iOS users: Go to the device page in the app and click on ‘Notifications’ to toggle on all apps you wish to receive notifications for on your watch.
Q: Why won’t my watch charge fully to 100%?
The voltage power for the charging output of your smartwatch must be 5V or less. We recommend using a laptop or desktop computer as the charging output for your smartwatch.
Q. How long will my watch stay charged after charging it?
Battery life is based on usage. Your smartwatch has a battery life of 30 days (standby time). If you use your watch often for notifications, sports mode, etc., your watch battery will not last as long.
Q. How do I erase all data on my smartwatch?
Factory Reset your smartwatch to clear all of the data on your smartwatch. To reset your watch, navigate to the Settings, then tap the Reset option.
Q. My watch is not tracking data properly, what can I do to fix it?
If you can’t sync your iTouch Air 2020, or if you have trouble with connected GPS or tracking your stats, you can restart your tracker from your wrist. From your smartwatch, navigate to Settings, then tap on the Power Off button. After this, a screen will appear asking you to confirm your selection. Once your watch has fully powered off, tap and hold the screen to turn on
Q. How do I take a picture with my smartwatch?
To snap photos using your iTouch Air 2020, navigate to the Camera Remote feature on your smartwatch (If you are using an iOS device, you will also need to open the camera app on your smartphone). Tap the Camera Remote icon on your smartwatch, or turn on the activate display after the wrist rotation feature in the app and rotate your wrist to snap a pic.
Q. How do I view my text and app notifications on my watch?
You can check it by navigating to Notifications on your smartwatch. To view unopened messages and notifications on your iTouch Air 2020, swipe to the Notifications screen and tap to open. Swipe from right to left on your watch screen to view more notifications. Shortcut: Swipe down on the main clock face screen to view notifications.
Q. How do I remove/change the straps on my smartwatch?
To change your strap, just follow these simple instructions: 1. To remove the current strap from your iTouch Wearables device, turn the watch face down and note the silver pins on the strap near the case. With your finger pull the pin to the left and gently pull the strap away from the watch. The strap should easily come detached from the watch. 2. To insert your new strap to your iTouch Watch, line up the steady pin with the hole on the base of the case. 3. While carefully holding the strap in place, pull the lever on the strap to retract the pin-down and position the strap against the case to line up the pin before releasing the lever so the pin snaps in place. 4. Repeat these steps for the other strap.
Q. How long can I wear my watch?
We recommend removing your watch from your wrist at least once per day to clean your watch’s straps.
Q. How do I clean the band on my Smartwatch?
We recommend cleaning your band and wrist regularly - especially after intense workouts or sweating. Rinse the band with water or wipe it with a small amount of rubbing alcohol. Do NOT use hand soap, dish soap, hand sanitizer, cleaning wipes or household cleaners, which could get trapped beneath the band and irritate your skin. Always pat dry the band before putting it back on.
Q. How do I listen to music with my watch?
To remotely control your music from your smartwatch, navigate to the music remote function. The music remote allows you to Play/Pause, Skip Forward, or Skip to previous music from your music apps. Unfortunately, your watch will not play any music directly.
Q. Why won’t the Music Remote on my watch work with my music app on my phone?
Your iTouch Air 2020 is compatible with various applications such as Apple Music, Spotify, and Pandora. However, it may not support other third-party applications.
Q. How do I turn on the motion gesture or my watch?
Go to Additional Features on the device page of the iTouch Wearables app and enable the Activate Display After Wrist Rotation function. By clicking on Active Time, you can control the time in which this feature is active throughout the day. If you want this feature to always be on, set the time constraints to be 12:00 AM to 12:00 AM. Using this feature will consume more battery.
Q. How do I set my language on my watch?
You can change it directly from the iTouch Wearables app. Go to the device settings in the app. Click on the “Additional Features” tab and tap “Language” to select a language. Click “Done” to save that language and your watch will automatically update.
Q. How do I set the time on my watch?
You do not have to set the time on your watch. Once you pair your watch with the app on your phone, your watch automatically syncs the correct time from your phone.
Q. What app do I use with my iTouch Air 2020 watch?
Use the iTouch Wearables app to pair with your iTouch Air 2020 smartwatch.
Q. How do I change the Home screen clock face on my watch?
Go into the app, and tap on the watch symbol on the dashboard. Then tap on Watch Faces to customize the Home screen clock face on your watch.
Q. When I rotate my wrist, the watch screen does not turn on. How do I activate this feature?
In the app, tap on the watch symbol on the dashboard. Then tap on Additional Features. Scroll down to the “Activate Display After Wrist Rotation” section. Toggle on the button next to Activate Display After Wrist Rotation to turn this feature on. By clicking on Active Time, you can control the time in which this feature is active throughout the day. If you want this feature to always be on, set the time constraints to be 12:00 AM to 12:00 AM.
Q. How do I change the unit of measurement on my smartwatch?
In the app, go to the device page and tap Additional Features. Tap Unit Format to change the units of measurement reflected on your smartwatch and in your app. Choose between the metric and imperial systems of measurement.
Q. My watch keeps disconnecting from the app, how do I fix this?
For Android users: First, tap the ‘Remove’ button on the device page in the app to remove your smartwatch from the app and disconnect it from your phone. Then, delete the app and redownload it from the app store. After that, you will have to reset your watch, just navigate to the Power icon, then tap the Reset option. Then, pair your smartwatch to the app.
For iOS users: First, tap the ‘Remove’ button on the device page in the app to remove your smartwatch from the app. To disconnect your watch from your phone, go to your phone’s native Bluetooth settings page, and remove your watch from the Bluetooth list by clicking “forget this device”. Then, delete the app and redownload it from the app store. After that, you will have to reset your watch, just navigate to the Power icon, then tap the Reset option. Then, pair your smartwatch to the app.