How do I pair my smartwatch to my phone?
Prior to connecting your watch, make sure that it is not connected to your phone’s Bluetooth. To start connecting & syncing your smartwatch to your device, tap ADD from the Home page of the app to search for your iTOUCH Sport Smartwatch. From the clock face on your smartwatch, tap and hold the screen for 3 seconds to display the MAC ADDRESS of your iTOUCH Sport. When pairing your smartwatch with the app, make sure that the MAC ADDRESS displayed on your smartwatch matches the MAC ADDRESS of the iTOUCH Sport on your app. Once your iTOUCH Sport Smartwatch is connected, it will say “Connected” on the top of the device page. To ensure complete connectivity, tap and hold the clock face of your smartwatch. You will see a Bluetooth icon on the bottom right-hand side of your smartwatch when it is paired with your device.
My watch won't connect to my phone. What should I do?
Your watch has to be connected directly to the app and NOT to your phone’s native Bluetooth. To ensure this, go to your phone’s settings. Then select Bluetooth. If your smartwatch is showing under the list of connected or paired devices, it has to be removed first. For Android, click on the gear icon, then click on “Unpair” or “Forget.” For iOS, click the information icon and tap on “Forget this Device.”
Can I swim with my iTouch Sport smartwatch?
Yes. Your iTOUCH Sport is IP68 rated. While swimming, your smartwatch can withstand water up to 1 meter deep (3.3 feet) for up to 60 minutes. These measurements are dependent on personal body metrics.
What is the continuous heart rate feature?
While this feature is active, your smartwatch will continuously record your heart rate throughout the day. This data will automatically sync with your app in the Continuous Heart Rate tab on the Homepage when your iTOUCH Sport is within Bluetooth range of your smartphone. Note: To preserve the battery life of your smartwatch, turn off continuous heart rate detection.
How do I turn off my watch?
Go to Settings on your watch, tap on the Power Off icon, then press and hold it for 3-5 seconds until the watch shuts off completely.
How do I know what my heart rate measurement is?
Your watch records several different heart rate measurements and when the watch vibrates, it is done measuring and will display the average heart rate recorded during that measurement interval.
How long will my watch stay charged after fully charging it?
Battery life is based on usage. Your smartwatch has a battery life of 30 days (standby time). If you use your watch often for notifications, sports mode, etc., your watch battery will not last as long.
My watch is not tracking data properly, what can I do to fix it?
If you can’t sync your iTouch Sport, or if you have trouble with connected GPS or tracking your stats, you can restart your tracker from your wrist. From your smartwatch, navigate to Settings, then tap and hold the Power Off button. Once your watch has fully powered off, tap and hold the screen for 3-5 seconds to power on your smartwatch.If restarting the smartwatch doesn’t address the issue, tap Reset in Settings to reset your iTouch Sport and clear all data.
My smartwatch isn’t receiving notifications.
For android users: Check that you have enabled the iTouch Wearables app to access your notifications. You can do this in your phone’s native settings menu or go to the device page in the app and click on ‘Notifications’ and then click the ‘Notification Access’ link. From the ‘Notifications’ page, you can toggle on all apps you wish to receive notifications for on your watch.
For iOS users: Go to the device page in the app and click on ‘Notifications’ to toggle on all apps you wish to receive notifications for on your watch.
How do I remove/change the straps on my smartwatch?
To change your strap, just follow these simple instructions: 1. To remove the current strap from your iTouch Wearables device, turn the watch face down and note the silver pins on the strap near the case. With your finger pull the pin to the left and gently pull the strap away from the watch. The strap should easily come detached from the watch. 2. To insert your new strap to your iTouch Watch, line up the steady pin with the hole on the base of the case. 3. While carefully holding the strap in place, pull the lever on the strap to retract the pin down and position the strap against the case to line up the pin before releasing the lever so the pin snaps in place. 4. Repeat these steps for the other strap.
How do I clean the straps on my Smartwatch?
We recommend cleaning your band and wrist regularly - especially after intense workouts or sweating. Rinse the band with water or wipe it with a small amount of rubbing alcohol. Do NOT use hand soap, dish soap, hand sanitizer, cleaning wipes or household cleaners, which could get trapped beneath the band and irritate your skin. Always pat dry the band before putting it back on.
Why did my watch reset automatically when I updated the firmware on it?
After you update your watch firmware, your watch will automatically reset itself as a new device with new firmware for optimal functionality.
How do I turn up the brightness on my watch?
Swipe to the Settings menu page on your watch. Tap the yellow brightness icon from choice of settings. Then, tap the icon again to begin adjusting the brightness level. Tap once more to set the brightness.
How do I start Sports Mode on my watch?
On your watch, scroll to the Sports Mode feature. Tap Sports Mode to view sports. To select a sport and begin tracking Sports Mode data, tap on the desired sport.
Why isn’t my Sports Mode data on my watch syncing to my app?
Sports Mode data will appear on your app once you have ended your activity. If you end a session in Sports Mode before 2 minutes has passed, data will not sync to your app. You need to log at least 2 minutes of activity in any sport for Sports Mode data to appear in your app.
What is IP68 rated?
IP68 means that your watch is waterproof up to 1 meter (3.3 feet) deep for up to 60 minutes. These measurements are dependent on personal body metrics. If your smartwatch gets wet, we advise you to remove it until dry. It is not good for your skin to wear a wet band for long periods of time.
Why won’t my alarm clock setting save?
Alarms cannot be set within 2 minutes of the current time. Your alarm clock will only save alarms that are 3 minutes after the current time.
How do I view the weather for the week on my watch?
First, make sure that your watch is connected to your phone. The weather will not show on your watch until it’s connected. Once connected, swipe to the weather screen on your watch. Tap once on the screen to display the weather forecast for multiple days. Your watch only displays the weather for today and the next 5 days.
How do I erase all data on my smartwatch?
Factory Reset your smartwatch to clear all of the data on your smartwatch. To reset your watch, go to the Settings menu on your watch and tap the green Reset button to factory reset your iTouch Sport and clear all data.
How do I take a picture with my smartwatch?
To snap photos using your iTOUCH Sport, navigate to the Camera Remote feature on your smartwatch (If you are using an iOS device, you will also need to open the native camera app on your smartphone). Tap the Camera Remote feature on your smartwatch, or turn on the activate display after wrist rotation feature in the app under Additional Features and rotate your wrist to snap a photo.
How do I view my notifications on my watch?
To view unopened messages and notifications on your iTOUCH Sport, swipe to the Notifications screen and tap to open. Swipe from right to left on your watch screen to view more notifications. Shortcut: Swipe down on the main clock face screen to view notifications.
How long can I wear my watch for?
We recommend removing your watch from your wrist at least once per day to clean your watch’s straps.
I updated the firmware on my watch and I am having issues.
You need to reset your watch after you update the firmware.
Why does Running and Hiking in Sports Mode track more features than other sports in Sports Mode?
Running and Hiking track more stats because the sensors on your watch can better detect these stats while one is running or hiking. There is a lot of variance in how others engage in the rest of the sports in Sports Mode.