Scenario:
My iTouch Air SE/iTouch Air 3/iTouch Sport 3 randomly changes the language to a foreign language! How do I resolve this?
Resetting your smartwatch should resolve this. It will restore your watch to factory settings, which will update the language on your smartwatch to English.
How to reset your watch:
1. On the main clock face of your smartwatch, swipe down from the top of the screen. Then, tap the power icon.
2. After tapping the power icon, it will give you three options. These options will be in a different language. Please check the screenshots below for reference. The third button is the Reset button (see the screenshot on the right for the English translation). Tap it to initiate factory reset.
Once you reset your smartwatch, it will briefly disconnect and then reconnect back to your smartphone.
To confirm this, open the iTouch Wearables app, and hit the device icon at the upper-right hand corner of the screen. Under “Device” it should show your smartwatch model and the word “Connected” underneath it. See the screenshot below as an example:
If you are unable to locate your device and/or verify if your watch is connected in the app, please check your phone’s Bluetooth menu. If your watch is there, please disconnect your watch from your phone’s Bluetooth.
Once done, please then go into your iTouch Wearables app, and hit the device icon in the upper right hand corner. Once hit, you should be able to select your watch from the menu of available devices. See the photos below for reference:
Once done, you should be all set. Your watch should be fully connected and in English.
If the troubleshooting steps above don’t work, please consider uninstalling the iTouch Wearables app. See steps below.
1. Uninstall the iTouch Wearables app.
For iOS (iPhone models except iPad and Mac)
- Hold the iTouch Wearables icon from your phone’s home screen.
- Hit Delete
ANDROID (LG, Samsung, Huawei, etc)
- Go to Settings.
- Open Apps.
- Select the app to uninstall.
- Press Force Stop.
- Press Storage.
- Press Clear Cache.
- Press Clear Data.
2. Remove the iTouch Smartwatch from the phone's Bluetooth.
For iOS:
- Go to Settings and then Bluetooth
- Tap information icon
- Choose Forget Device
For Android:
- Go to Settings and then Bluetooth
- Tap information gear icon
- Choose Unpair
3. Look for the iTouch Wearables app in the App Store or Play Store and install.
App direct links:
Play Store: iTouch Wearables
App Store: iTouch Wearables
4. Once installed, follow the onscreen instructions.
- If you have previously logged in with your Gmail and FB accounts in this app, tap FB and Gmail icons directly.
- If not, provide email address and password and hit Login.
- Enter your profile
- Select your watch. Note: If you have iTouch Sport 3, look for iTouch_Sport.
- When connected, it will ask your goals (steps, calories)
- Hit Done.
Your smartwatch should be now connected to its application.
If you have any questions or concerns, please email us at support@itouchwearables.com and we will be happy to help.
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