Initial pairing of our smartwatches and fitness trackers must be done using our app. You should not use your phone's native Bluetooth settings to pair your smartwatch. If you have paired to your phone using native Bluetooth settings and not the app, please go into your settings and forget / unpair the device. Then open the app, tap the watch icon and choose to connect a device (after pairing through the app, you will see it on your list of connected devices).
NOTE: Please make sure your mobile Bluetooth is enabled.
A. Tap the watch icon from the app home page
B. Tap Set up a new device
C. Select your watch
NOTE: If you have multiple watches, you can double check which watch to pair by matching it with the MAC ADDRESS as shown below. MAC is a combination of letters and numbers used to uniquely identify your watch. To verify this through your watch, you can find it under Settings --> About.
D. Allow all notifications & pairing access requests
E. Confirm watch connection to application
• Tap the watch icon on upper right of app to confirm connection
You may also refer to this article covering frequently asked questions for iTouch Wearables for other popular questions. Feel free to email us at firstname.lastname@example.org and our Customer Experience team will be happy to help.