NOTE: Please make sure your mobile Bluetooth is turned on during the entire process and you are connecting to your watch app first and not to your mobile Bluetooth settings.
Connecting through your app is, as easy as 1-2-3! Please see below on how:
A. Tap the watch icon from the app landing page.
B. Tap Set up a new device.
C. Select the watch model you have.
D. Select your watch.
NOTE: If you have multiple watches, you can double check which watch to pair by matching it with the MAC ADDRESS as shown below. The MAC ADDRESS are combination of letters and numbers used to uniquely identify your watch. To verify this through your watch, long press the watch screen for 3-5 seconds until the MAC ADDRESS appears.
E. Allow all notifications & pairing access requests.
F. Confirm watch connection to application.
• Tap the watch icon as shown below
- The next page should show that your watch is now connected through your iTouch Wearables paring app.
- To counter verify, your watch time and date should mirror the information found in your mobile device.
You may also refer to this article covering the 11 frequently asked questions for iTouch Wearables, as it may cover other inquiries you might have. Also, feel free to email us at firstname.lastname@example.org, and our Customer Experience team will be happy to provide you with answers.