Email us at firstname.lastname@example.org with a clear explanation of your concern and provide the following information:
- FCC ID (on back of watch)
- Make and model of your mobile phone.
- Photos of your watch, both front and back
- Quick video of your watch highlighting your issue (not charging or powering on, loss of connection, not receiving notifications, etc.).
- Copy of your purchase receipt
- Location and date the item was purchased.
- The operating system your mobile device is currently running on (i.e. iOS 14 or Android 10).
- Once your email is received, a Customer Experience Specialist will reach out to coordinate next steps. If it can't be resolved easily by our support team, we will advise next steps for the claim.
For our complete Warranty Policy, please click here: WARRANTY POLICY.
You may also refer to our article on Frequently Asked Questions for iTouch Wearables, as it covers many common issues.