# iTouch Wearables > iTouch Wearables knowledge base – help articles and documentation. ## FREQUENTLY ASKED QUESTIONS - [How Do I Connect My Smartwatch To My Phone? (Initial Setup)](https://support.itouchwearables.com/en_us/how-do-i-connect-my-smartwatch-to-my-phone-(initial-connection)-Hy3aTgB_q.md): Initial pairing of our smartwatches and fitness trackers must be done using our mobile app If you are unsure which app to use CLICK HERE Once you - [How to charge your smartwatch](https://support.itouchwearables.com/en_us/how-to-charge-your-smartwatch-SJmgNKpVc.md): All of our watches and fitness trackers include a charging cable that connects to the watch with either a magnetic connector, clamp style connector or cradle... - [Proper Fit For Your Smartwatch Or Fitness Tracker](https://support.itouchwearables.com/en_us/proper-fit-for-your-smartwatch-or-fitness-tracker-r1ir6lSd5.md): PROPER FIT: For the most accurate measurement of steps, heart rate, or any other biometrics, it is important to have your device properly fitted. The watch... - [Why Do I Need To Switch Apps?](https://support.itouchwearables.com/en_us/why-do-i-need-to-switch-apps-B1gHpxHOq.md): Some users may have received a notification asking them to uninstall their current app and switch to the iTouch Wearables app. The reason for this is our o... - [Does My Smartwatch Come With A Charging Cable?](https://support.itouchwearables.com/en_us/does-my-smartwatch-come-with-a-charging-cable-Bk0vplruc.md): All watches include a charging cable in the package. Be sure to examine the package contents carefully before discarding it. Charging cables and wall a... - [Does my device include a charger?](https://support.itouchwearables.com/en_us/does-my-device-include-a-charger-SyIrpeBOc.md): All of our smartwatches, fitness trackers, speakers, headphones, earbuds and power banks include a charging cable . You will need to plug the charging cable... - [Is my device waterproof or water resistant?](https://support.itouchwearables.com/en_us/is-my-device-waterproof-or-water-resistant-BykH_euuq.md): While no device is truly waterproof our devices are designed with a certain level of water resistance Please see the below table IP68 - [How Do I Create A Customized Watch Face?](https://support.itouchwearables.com/en_us/how-do-i-create-a-customized-watch-face-BybwTxSO9.md): In addition to a standard library of preset watchfaces, m ost of our smartwatches* allow you to create your own customized watchface. To create a c... - [How Do I Receive Messages And Notifications?](https://support.itouchwearables.com/en_us/how-do-i-receive-messages-and-notifications-rkzLpeBuq.md): Most of our smartwatches and fitness trackers have the ability to display notifications for texts, calls, social media and other apps. You can choose which n... - [Can I respond to texts, social media, or take calls?](https://support.itouchwearables.com/en_us/can-you-respond-to-texts-social-media-or-talk-on-calls-S1KBaxr_5.md): Only iTouch Air 2 and iTouch Curve models can receive calls and can send text messages. The rest of our iTouch Smartwatch models have the capability... - [Why Does The Mobile App Require Phone Access And Permissions?](https://support.itouchwearables.com/en_us/why-does-the-mobile-app-require-phone-access-and-permissions-ByABplrOc.md): When first pairing your smartwatch to your phone, the mobile app will request several permissions for phone access. These permissions allow your phone to com... - [How do I change watch faces on my smartwatch?](https://support.itouchwearables.com/en_us/how-do-i-change-watch-faces-ryxv6lruc.md): Personalize your watch* with our library of watch faces. The watch itself has 3 default options and the iTouch Wearables app has an additional option to crea... - [Warranty Policy](https://support.itouchwearables.com/en_us/warranty-policy-HJ4vpxB_5.md): Limited Warranty on iTouch Wearables: This limited warranty gives you, the consumer, specific legal rights. You may also be entitled to certain rights, whi... - [How Do I Change The Language On My Smartwatch?](https://support.itouchwearables.com/en_us/how-do-i-change-the-language-on-my-smartwatch-BJYw6gruc.md): To set your language, follow these steps: Open the mobile app on your smartphone Tap the top left menu icon Scroll down and tap Settings Scroll down... - [Is my phone compatible with iTouch Wearables smartwatches and fitness trackers?](https://support.itouchwearables.com/en_us/is-my-phone-compatible-with-itouch-wearables-smartwatches-and-fitness-trackers-S1PspeSdq.md): Most Android phones and Apple iPhones are compatible with our devices. Please refer to the table below to determine which mobile app to download and use with... - [Can I pair my watch with devices other than smartphones?](https://support.itouchwearables.com/en_us/is-my-watch-compatible-with-ipods-or-tablets-HJgcalSdc.md): Currently, an Android Smartphone or Apple iPhone is required to pair and set up our smartwatches and fitness trackers. Our mobile app is not compatible with ... - [Can my smartwatch sync with other apps?](https://support.itouchwearables.com/en_us/can-my-smartwatch-sync-with-other-apps-rkMF9ludc.md): Current devices work exclusively with our free mobile app. - [Can the watch track steps without the app or a phone?](https://support.itouchwearables.com/en_us/can-the-watch-track-steps-without-the-app-or-a-phone-S1cSox__c.md): The Pedometer is an independent watch feature that tracks steps without the app. Watch connection to the app is required to t ransfer daily step data to you... - [Does my watch measure Blood Pressure?](https://support.itouchwearables.com/en_us/does-my-watch-measure-blood-pressure-rkxLTlduc.md): None of our devices currently measure blood pressure. Some of our devices do have a feature called "Recommended Blood Oxygen Evaluation" which relates to oxy... - [Does The Watch Track Altitude?](https://support.itouchwearables.com/en_us/does-the-watch-track-altitude-B1wO6gBO9.md): Altitude tracking is not currently supported but we are considering it for future products. - [Is My Step Count Accurate?](https://support.itouchwearables.com/en_us/is-my-step-count-accurate-Hkuu6lrOc.md): The pedometer feature in our devices use an accelerometer to measure your movement in 3 axes (X-axis, Y-axis and Z-axis). The sensors are continually collect... - [Why Do I Need To Update Firmware?](https://support.itouchwearables.com/en_us/why-do-i-need-to-update-firmware-HykYpxS_q.md): Firmware updates on your watch provide performance improvements, bug fixes, and feature enhancements. To check for and perform a firmware update on your smar... - [Can I Change My Watch Band (strap)?](https://support.itouchwearables.com/en_us/can-i-change-my-watch-band-HJbY6eSdc.md): Many of our smartwatches have interchangeable (replacement) bands that can be purchased HERE . Before you purchase a replacement, be sure to check if ... - [How to Change a Smartwatch or Fitness Tracker Band](https://support.itouchwearables.com/en_us/how-to-change-a-smartwatch-or-fitness-tracker-band-S1mt6lSu5.md): Smartwatches and Fitness Trackers with spring pins: To remove the current band from your device, turn the watch face down on a soft surface and note the... - [How to log in to the iTouch Wearables App](https://support.itouchwearables.com/en_us/how-to-log-in-to-the-itouch-wearables-app-r1FtpeSO5.md): When downloading the iTouch Wearables app, the icon should look like this: iTouch Wearables (Apple) iTouch Wearables (Google Play ... - [How to reset my smartwatch](https://support.itouchwearables.com/en_us/how-to-reset-my-device-BJ2FTgHuq.md): You can reset your smartwatch by navigating to Settings (the gear icon) and scrolling down to the bottom. You can also access the Settings menu for most smar... - [How to clean your device](https://support.itouchwearables.com/en_us/how-to-clean-your-device-BybqplBOq.md): We recommend the following steps to clean your watch: Turn off your device and take it off your wrist. Wipe your Device clean with a soft, lint-free clot... - [Do I need a smartphone for iTouch smartwatches or fitness trackers?](https://support.itouchwearables.com/en_us/do-i-need-a-smartphone-to-use-an-itouch-smartwatch-or-fitness-tracker-HJhqTerOq.md): Initial setup of our watches requires pairing with a smartphone to set the time and date. Features including Notifications, Weather, Music Remote and Camera ... - [Sleep Tracking](https://support.itouchwearables.com/en_us/sleep-tracking-H1yj6lrOc.md): Our watches currently have an automatic sleep monitor that will track your sleep between the hours of 10pm-8am. If you sleep at any time during these hours, ... - [Can I add apps to the watch?](https://support.itouchwearables.com/en_us/can-i-add-apps-to-the-watch-HkVoaxHOq.md): To ensure a stable and enjoyable user experience, our watches are not compatible with third party apps. - [Lost or missing package](https://support.itouchwearables.com/en_us/lost-or-missing-package-HJzhTgS_9.md): For customers who have recently placed an order and received tracking information but their package has not delivered within the expected delivery window, we... - [Connected GPS](https://support.itouchwearables.com/en_us/connected-gps-ryWn6lH_q.md): For devices with Connected GPS, the mobile app connects to your smartphone's GPS to track when Running Mode is activated in app. During your run, this will t... - [How long does it take to charge the watch?](https://support.itouchwearables.com/en_us/how-long-does-it-take-to-charge-the-watch-BJ26gH_c.md): Most of our devices require 2 - 2.5 hours to fully charge. We recommend connecting your charger to a laptop. or computer. If you do connect directly to a wal... - [iTouch Smartwatch Connection Troubleshooting For Android](https://support.itouchwearables.com/en_us/itouch-smartwatch-connection-troubleshooting-for-android-rJXAplBO5.md): If you are having any issues connecting your iTouch device to your phone, please follow the steps below: Go into your phone's Settings. Click into App... - [Bluetooth Connectivity and Range](https://support.itouchwearables.com/en_us/bluetooth-connectivity-and-range-BkG0TlHOc.md): BLUETOOTH LOW ENERGY While audio streaming devices such as wireless headphones use Bluetooth Classic to connect to your phone, devices such as smartwatch... - [What is your Shipping and Return Policy?](https://support.itouchwearables.com/en_us/what-is-your-shipping-and-return-policy-rJoKTxSdq.md): SHIPPING Orders placed through our website are processed within one business day. Standard delivery typically takes between 2-5 business days from the dat... - [How To Set The Time And Date On Your Watch](https://support.itouchwearables.com/en_us/how-to-set-the-time-and-date-on-your-watch-ryNCvnT49.md): To set the time you simply connect pair your watch or fitness tracker to your smartphone using our mobile app Once paired your watch automatically syncs - [iTouch Air 3 FAQ](https://support.itouchwearables.com/en_us/itouch-air-3-faq-rykyAxSdc.md): Q How do I pair my smartwatch to my phone NOTE Initial pairing must be done using our app and not through your phones native Bluetooth settings T - [How Do I File A Warranty Claim?](https://support.itouchwearables.com/en_us/how-do-i-file-a-warranty-claim-HJkKABVhc.md): Email us at support@itouchwearables.com with a clear explanation of your concern and provide the following information : FCC ID (on... - [iTouch Curve Setup & FAQ](https://support.itouchwearables.com/en_us/itouch-curve-setup-and-faq-HJ6GCeBuq.md): Initial Setup Fully charge your iTouch Curve with the supplied USB cable. Download the iTouch Legacy App from Google Play or App Store (see the links ... - [iTouch Slim Frequently Asked Questions](https://support.itouchwearables.com/en_us/itouch-slim-frequently-asked-questions-HkxSAxruc.md): FAQs How do I turn on my watch? Tap and hold the Home button for 5 seconds until you see the iTOUCH Slim logo appear on the watch screen, indicating tha... - [Kendall + Kylie Smartwatch FAQ](https://support.itouchwearables.com/en_us/kendall-+-kylie-smartwatch-faq-HJE80lHdc.md): How do I pair my smartwatch to my phone? Once the iTouch Wearables App is installed, open it to create an account, following the on-screen prompts to help... - [iTouch Air SE Setup & FAQ](https://support.itouchwearables.com/en_us/itouch-air-se-setup-and-faq-HyGlReHO9.md): Table of contents How do I set up my watch? Frequently Asked Questions Download the product manual How do I clean my watch? What application shou... - [How to clean the bands on your smartwatch](https://support.itouchwearables.com/en_us/how-to-clean-the-bands-on-your-smartwatch-ry_it4ejq.md): We recommend cleaning your band and wrist regularly - especially after intense workouts or sweating. Rinse the band with water or wipe it with a small amount... - [Setting Up Motion Gesture](https://support.itouchwearables.com/en_us/how-do-i-turn-on-the-motion-gesture-for-my-smartwatch-HkyCY4go9.md): Motion Gesture should be enabled by default as soon as you power on your smartwatch. If you find that it’s not working properly, open the mobile app on... - [iTouch Air 2 Setup & FAQ](https://support.itouchwearables.com/en_us/itouch-air-2-setup-and-faq-Syug0lSuc.md): Initial Setup Fully charge your device with the supplied USB cable. Download the iTouch Legacy App from Google Play or App Store (links at the bottom... - [iTOUCH Air 4 Jillian Michaels Edition Charging Issue (Stickers)](https://support.itouchwearables.com/en_us/air4-charging-stickers-ry5QInywn.md): httpsyoutube1VlkcovKJxo - [iTOUCH Active 4 FAQs](https://support.itouchwearables.com/en_us/itouch-active-4-faq-r13zjFimA.md): How do I pair my Active 4 to my smartphone Once the iTOUCH Wearables App is installed open it to create an account and follow the onscreen prompts to help - [Facebook Data Deletion Instructions](https://support.itouchwearables.com/en_us/facebook-data-deletion-instructions-H1o2Fus5yl.md): How to remove your data iTOUCH Wearables uses a facebook login app to authenticate our users While we do not store your personal data on our servers you can ## SMARTWATCHES - [Does my device include a charger?](https://support.itouchwearables.com/en_us/does-my-device-include-a-charger-SyIrpeBOc.md): All of our smartwatches, fitness trackers, speakers, headphones, earbuds and power banks include a charging cable . You will need to plug the charging cable... ## FITNESS TRACKERS - [Does my device include a charger?](https://support.itouchwearables.com/en_us/does-my-device-include-a-charger-SyIrpeBOc.md): All of our smartwatches, fitness trackers, speakers, headphones, earbuds and power banks include a charging cable . You will need to plug the charging cable... ## ACCESSORIES - [Does my device include a charger?](https://support.itouchwearables.com/en_us/does-my-device-include-a-charger-SyIrpeBOc.md): All of our smartwatches, fitness trackers, speakers, headphones, earbuds and power banks include a charging cable . You will need to plug the charging cable... - [iTouch Powerbank User Manual](https://support.itouchwearables.com/en_us/itouch-powerbank-user-manual-HkCICxr_5.md): USER MANUAL VERSION 1.0 What’s in the box? Your Powerbank includes: Powerbank (Color may vary) Micro-USB Charging Cable Product features: Ch... - [iTouch Amp Plus Wireless Earbuds User Manual](https://support.itouchwearables.com/en_us/itouch-amp-plus-wireless-earbuds-user-manual-ryhICer_c.md): Touchpad Earbuds Charging Case Wireless Charging Area OPERATING INSTRUCTIONS Fully charge your device before using. POWER ON Remove the earbuds... - [iTouch Wireless Earbuds Manual](https://support.itouchwearables.com/en_us/itouch-wireless-earbuds-manual-H1kwAlHOc.md): USER MANUAL VERSION 1.0 What’s in the box? Your iTOUCH Wireless Earbuds box includes: iTOUCH Wireless Earbuds (Color may vary) Micro-USB Charging ... - [Kendall + Kylie Headphones User Manual](https://support.itouchwearables.com/en_us/kendall-kylie-headphones-user-manual-SJuIRxr_q.md): Bluetooth Name: K+K Kween CHARGING On the right earcup, carefully plug the USB-C cable into the USB-C charging port and connect the other end of the cabl... - [iTouch 3-In-One Wireless Charger User Manual](https://support.itouchwearables.com/en_us/test-article-rJHNfFTN9.md): OPERATING INSTRUCTIONS 1. USB-A Output 2. USB-C Input (power supply not provided) 3... - [iTOUCH Wearables Accessories Library](https://support.itouchwearables.com/en_us/itouch-wearables-accessories-library-rkIX8NRuZx.md): Coming soon - [iTOUCH Universal Travel Adapter – User Guide](https://support.itouchwearables.com/en_us/itouch-universal-travel-adapter-user-guide-SJ2JWvy1Mx.md): iTOUCH Universal Travel Adapter User Guide Model ITTRVADAPTER Welcome Thank you for choosing the iTOUCH Universal Travel ## RETURNS, REFUNDS & WARRANTY - [Returns and Refunds from Retailers](https://support.itouchwearables.com/en_us/returns-and-refunds-from-retailers-HJy2pgBO5.md): While we stand by our products and your experience with them, if your purchase is from any retailer outside of www.iTouchWearables.com , you will need to co... - [Do I Qualify For A Refund?](https://support.itouchwearables.com/en_us/do-i-qualify-for-a-refund-HJHYalrdq.md): Please note that we only process refunds if you purchased directly from our website, iTouch Wearables , and within the 30-day return period ... - [Return and Refund Policy](https://support.itouchwearables.com/en_us/return-and-refund-policy-Hk7HTxBuc.md): Returns only accepted for purchases made directly from iTouchWearables.com . If you purchased your iTOUCH product from a different store, returns... - [Warranty Policy](https://support.itouchwearables.com/en_us/warranty-policy-HJ4vpxB_5.md): Limited Warranty on iTouch Wearables: This limited warranty gives you, the consumer, specific legal rights. You may also be entitled to certain rights, whi... - [Retailer Extended Warranty](https://support.itouchwearables.com/en_us/retailer-extended-warranty-rym2alH_9.md): If you have purchased one of our products directly from a retail store (in person or online) and additionally purchased an extended warranty from th... - [What is your Shipping and Return Policy?](https://support.itouchwearables.com/en_us/what-is-your-shipping-and-return-policy-rJoKTxSdq.md): SHIPPING Orders placed through our website are processed within one business day. Standard delivery typically takes between 2-5 business days from the dat... - [How Do I File A Warranty Claim?](https://support.itouchwearables.com/en_us/how-do-i-file-a-warranty-claim-HJkKABVhc.md): Email us at support@itouchwearables.com with a clear explanation of your concern and provide the following information : FCC ID (on...